I had a very "interesting" experience when I visited a Comcast branch last week. (See post: "Comcast Waiting Room Surprise"). I wasn't giving the situation much hope because, in years past, we've had appointments not kept and, to be honest, I'm just very skeptical of the whole service and I'm upset with the cost. Honestly, the cost of having cable television is too high! I just don't understand. And with this last encounter I was so ready for our contract to be up and to say 'good-bye' to the whole thing.
An on-line media specialist contacted me through my blog and said that I would receive a call to talk further about my experience. I received a call that night from a Rep. who had read my blog post. They were really nice and personable and we giggled a bit about what had happened. I was told a technician would be out the next morning to help get our cable hooked up.
Sure enough, 9:45 am a tech. showed up and... pushed one button and... it worked. One button! All I had to do was push one button! But, in my defense I will say that the tech. and I looked over all of the instructions and no where did it say to push this particular button. He said that more than half his service calls have this result. So this is my gift to you; if you are going through the same experience of setting up a new t.v. to your old cable box and when it prompts you to go to Menu and blah, blah, blah and it still doesn't show a picture? Push the "Source" button and viola! Your t.v. will work.
All-in-all every connection I made with a Comcast Rep. was positive and I appreciate how they handled my situation. Our price hasn't gone down, but our customer service experience was 5-stars.
An on-line media specialist contacted me through my blog and said that I would receive a call to talk further about my experience. I received a call that night from a Rep. who had read my blog post. They were really nice and personable and we giggled a bit about what had happened. I was told a technician would be out the next morning to help get our cable hooked up.
Sure enough, 9:45 am a tech. showed up and... pushed one button and... it worked. One button! All I had to do was push one button! But, in my defense I will say that the tech. and I looked over all of the instructions and no where did it say to push this particular button. He said that more than half his service calls have this result. So this is my gift to you; if you are going through the same experience of setting up a new t.v. to your old cable box and when it prompts you to go to Menu and blah, blah, blah and it still doesn't show a picture? Push the "Source" button and viola! Your t.v. will work.
All-in-all every connection I made with a Comcast Rep. was positive and I appreciate how they handled my situation. Our price hasn't gone down, but our customer service experience was 5-stars.