Comcast Waiting Room Surprise

For Christmas we added a new t.v. to the household.  The box/antenna thingy we had for our previous t.v. wasn't providing the proper connection to this new, fancy t.v. so I had to call Comcast for some help.   After being told that our black box/antenna wasn't properly registered, the Customer Service person clicked their keyboard and said I was all set and things should be working.  And guess what?  They weren't.

I resigned myself to the fact that we had three versions of PBS, all the local cable programs you could ever want (do you even want one?) and enough Spanish speaking channels that I'm sure I would be fluent in Espanol in a matter of weeks.  However, after a month of this, we knew we had to contact Comcast again to get this resolved.

Yesterday I took our black box/antenna into their new Comcast office.  It has a nice set-up, little rooms made to look like a home and a t.v. in every one of 'em!  After giving my name to the facilitator I was directed to the waiting lobby.  I must have missed the memo that today was the day to go to Comcast because the lobby was packed.  I found one empty chair and waited for my name to be called.

All chairs were facing a t.v. and on that screen was Court TV.  Um, not my first (or second, or third) choice but, ok.  Then a disclaimer comes on about mature subject matter and the presenting of pictures that could be disturbing.  All righty then.  Where's my iPhone?!  Ah yes, Twitter time. And look, Pinterest has some mason jar ideas!

I'm not looking at the t.v. screen but I hear that it's gone to a commercial, it sounded like a promo for The Onion  (which is a mock news program, like The Daily Show).  And, I'm not making this up, this is what I hear in the commercial, someone asking about pubic hair than a woman asking a man about his, well, about how a certain part of his anatomy is doing.  Hello!

"Ann?  Is there an 'Ann' here?"  YES!  Me please, thank God.

The Comcast rep. asks me how my day was going and I had to tell him what's on the waiting room screen.  He was shocked and said, "That's not right!  Excuse me" and left to switch the channel.  (Did it leave the waiting room crowd disappointed?  ;-> )

I returned home with a new black box/antenna thingy and you know what?  It still doesn't work.  I guess I need to go back to Comcast.  Hopefully they'll be playing music this time.

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  2. I'm sorry for the poor experience we created for you at the service center. I would like to review this with area leadership. Please email our team at We_Can_Help@comcast.com with a link to this post, your service address, and contact number. We will see this is addressed.

    Kind Regards,
    Melissa Mendoza
    Digital Media Specialist
    National Customer Operations
    +Melissa Mendoza

  3. Wow. What a way to spend the day. I guess in one way it is good. Comcast is going to help you out. :) I have had those kinds of days. Especially when I have to run and errand and it seems EVERYONE is running the same one. :) Have a beautiful weekend! http://heresmytakeonit.blogspot.com/

    1. I wonder if there's an iPhone app that could show how many people are in a waiting line, etc.? Hmmm... ;->

      Comcast did a wonderful job with their follow-up. I'll share the experience soon!

  4. That is the classic Mom experience there, right? Of course it would only be "better" if you had 4 kids hanging from you while you sat in the single available chair, right? Or maybe your kids could ask about pubic hair and how it is differnet from regular hair? Oh man, the smallest things are never easy are they?
    Found you on the Bloggy Mom Blog Hope!

    1. Vicky, I've had my days of little ones hanging on me. Now I have two girls, ages 15 and 12, to massively embarrass. I can only imagine how they would have reacted if they had been with me!

      Thank you for connecting with me through the Bloggy Mom Blog Hop :->


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